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  • What payment methods do you accept?
    We accept all major credit cards, Google Pay, Apple Pay, Cashapp, Venmo, and Paypal.
  • Do you photograph weddings?
    If your wedding is beyond two people, we are unable to offer photography services.
  • How do you fulfill orders?
    We utilize multiple print on demand services for our online store. Our offering are made to order and shipped directly to your location from a third-party provider. These orders usually arrive between two and five weeks from the time your order is placed. Our bespoke items are shipped from me to you via the United States Postal Service or some other shipping provider.
  • What is your return and exchange policy?
    1. Introduction Thank you for shopping with us! We want you to have a positive experience, and that includes our return process. Please read our return policy carefully. 2. Eligibility • All Sales are Final. • If your product arrives to you damaged or defective, you may return items within 30 days of purchase. • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. 3. Non-Returnable Items The following items are non-returnable: • Gift cards • Instant downloads • Personalized or customized products 4. Return Process 1. Contact Us: If you wish to return an item, please contact us within the specified timeframe. 2. Return Authorization: We will provide you with a return authorization and instructions on how to proceed. 3. Packaging: Pack the item securely in its original packaging. 4. Shipping: You are responsible for the return shipping costs unless the return is due to our error. 5. Refund: Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. 5. Refunds • Refunds will be processed within 5 business days of receiving the returned item. • Shipping costs are non-refundable unless the return is due to our error. 6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund. 7. Exchanges We do not offer direct exchanges. If you need a different size or color, place a new order. 8. Contact Us If you have any questions or need assistance, please reach out to our customer support team at
  • What is your privacy policy?
    1. Introduction This Privacy Policy (“Policy”) outlines how Mystery Maracuja Visual Arts (“we,” “us,” or “our”) collects, uses, and protects personal information from users (“you” or “user”) of our ecommerce website (“Website”). By accessing or using the Website, you agree to comply with this Policy. 2. Information We Collect We collect various types of information, including: Personal Information: This includes your name, email address, shipping address, payment details, and other information you provide during registration, checkout, or customer service interactions. Usage Data: We collect data on your interactions with the Website, such as browsing history, clicks, and time spent on pages. Cookies: We use cookies and similar technologies to enhance your experience and track usage patterns. 3. How We Use Your Information We use your information for the following purposes: Order Processing: To process and fulfill orders, including shipping and payment processing. Customer Support: To respond to inquiries, provide assistance, and resolve issues. Marketing: To send promotional emails, newsletters, and updates (you can opt out at any time). Analytics: To improve our Website’s functionality and user experience. 4. Data Security We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. 5. Third-Party Services We may use third-party services (e.g., payment gateways, analytics tools) that have their own privacy policies. Please review those policies before using their services. 6. Your Rights You have the right to: Access and update your personal information. Opt out of marketing communications. Request deletion of your data (subject to legal requirements). 7. Children’s Privacy Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. 8. Changes to this Policy We reserve the right to modify this Policy. Changes will be effective upon posting on the Website. 9. Contact Us If you have any questions or concerns about this Policy, please contact us at
  • What are your terms and conditions?
    1. Introduction These terms and conditions ("Agreement") govern your use of our ecommerce website (“”) and the services provided therein. By accessing or using the Website, you agree to comply with these terms. If you do not agree with any part of this Agreement, please refrain from using our services. 2. Definitions • "We," "Us," or "Our": Refers to Mystery Maracuja Visual Arts. • "You" or "User": Refers to any person or entity accessing or using the Website. 3. Acceptable Use By using our Website, you agree to: • Comply with all applicable laws and regulations. • Not engage in fraudulent or illegal activities. • Not interfere with the Website's functionality or security. • Not misuse any content or intellectual property on the Website. 4. Intellectual Property • All content on the Website, including text, images, logos, and trademarks, is protected by intellectual property laws. • You may not reproduce, distribute, or modify any content without our explicit consent. 5. Product Information • We strive to provide accurate product descriptions, pricing, and availability. • However, errors may occur, and we reserve the right to correct any inaccuracies promptly. 6. Orders and Payments • Placing an order constitutes an offer to purchase. • We reserve the right to accept or reject orders. • Payment terms, including shipping fees, returns, exchanges, and cancellations, are outlined on the Website. 7. Limitation of Liability • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website. • Our liability is limited to the extent permitted by applicable law. 8. Dispute Resolution • Any disputes arising from this Agreement shall be resolved through negotiation or alternative dispute resolution methods. • If unresolved, the dispute will be subject to the laws of Texas in the United States of America. 9. Changes to Terms • We reserve the right to modify these terms at any time. • Changes will be effective upon posting on the Website. 10. Governing Law • This Agreement shall be governed by the laws of Texas in the United States of America.
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